Accessibility Statement

We want as many people as possible to be able to use our website, and we are working to increase its accessibility.

How you can use this website

On this website, you should be able to:

  • change colours, contrast levels, and fonts
  • zoom in up to 300% with text staying visible on the screen, and most images scaling without resolution loss
  • navigate the website using speech recognition software
  • read most of the website using a screen reader, including the latest versions of JAWS, NVDA, and VoiceOver
  • read most of the website on devices without a screen, like a braille computer
  • use the website even if Javascript is switched off

We've made the website text as simple as possible to understand, using plain English wherever possible. Some of our content is technical, and contains scientific terms and language. In some instances we have not been able to simplify the wording without changing the meaning of the text.

If you have a problem accessing any documents then AbilityNet has advice to help you make your device easier to use.


How accessible this website is

We know that some parts of the website aren't fully accessible yet:

  • some historic  pdf documents were not designed with accessibility in mind
  • the routemap is not fully accessible yet - this is being converted currently 


How to get information in an accessible format

If you have problems accessing information on this website, or would like any of our work in a more accessible format please email us details of your request to We aim to respond within 5 working days.


Reporting accessibility problems

We are always looking to improve the accessibility of the website.

If you find any problems which aren't listed on this page, or think that we're not meeting the requirements of the accessibility regulations, then please email  with the details to let us know and help us improve.


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Technical information about this website's accessibility

The NIHR is committed to making websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances described on this page.


Issues with PDFs and other documents

We have converted most of our existing PDFs into an accessible format. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For this reason, we do not plan to fix the below documents:

If you need an accessible version of any of these documents email your request to 


Issues with images and video

We strive to make all of our content accessible. We are aware of the following issues with images and video on our site:

  • Video content uses automated closed captioning and transcripting, and this is often inaccurate. We review these captions and ensure their accuracy manually.
  • There are some images with accessibility problems and we are working on improving their accessibility.


Issues with menus and buttons

We are aware of the following issues interacting with out site:

  • Our main navigation menu and our buttons are not always fully accessible. Our developers are fixing these as a matter of priority. 


What we are doing to improve

We are actively looking to improve the accessibility on our website.  The improvements below have been made:

  • We have finished converting all possible non-accessible documents to HTML format - March 2021
  • Complete accessibility code review, and make the menu, buttons, routemap and other site architecture more accessible - April 2021.